Creating Customer Evangelists - Fast Company COF Presentation
http://www.creatingcustomerevangelists.com/aboutthebook/

Tonight I attended a presentation evangelising this new book and I am full of energy and ideas about engaging and celebrating the customer. If the opportunity presents itself, go hear the authors of this book speak... or better yet buy their book. Their style is polished, their ideas well thought out and fresh - a stand out on most business-blah-blah-improve-blah-blah-blah bookshelves.