Monday, February 23, 2004

Don't Know Where To Start Writing A Creative Brief?

Everyday I am asked to look at some struggling project or web site to see if I have ideas for making it better. And after hundreds, if not thousands, of these requests I've found that one thing unifies them all: no creative brief.

If you know me at all, you know that I harp on this issue all of the time. Creative Briefs are the best way to make sure that the outcome of your project is what you intended it to be. It gives the team a clear picture of what you're trying to build, who you're talking to and what they need to accomplish. You would never, never, never build a house without a blueprint - and you should never, never, never build a site without a creative brief.

But what happens when you're not confident enough to write that initial brief? Or you don't know what words to use? Or you're working with a team on the other side of the world and you want to make sure they understand what you mean when you say rustic-elegance?

First, you should know that you're not alone. Sometimes I am in those shoes myself. Despite the savantness you often tease me about, or as my friend Keith calls it "the encyclopedia brown gene", I don't always have the answer. Sometimes I get stuck, frustrated, and utterly unmotivated to face the big blank sheet of paper titled "creative brief".

So here's what I do... I get out my scissors and glue sticks and a sheet of tag board and a big stack of magazines, books, catalogs, newspapers, junk mail, anything that grabs my fancy. Then I start cutting out, or photocopying, things that match the vibe I am going for.

Maybe things someone who would buy my product might also buy.
Places they might live.
Things they might read.
Or ads, products or designs that match the mood or style I am after.
Even things I definintely DON'T want can be added to the mix.

I create an inspiration board that helps me to clarify my own ideas about the direction. This process starts to spark ideas, and provides visuals that can help me better communicate my ideas & goals.

You can also do this online - copying images and urls into a Word document.

Bottom line - it gets the creative energy flowing. Keeps me from staring at a blank sheet of paper and helps me to process my gut ideas. It's just one of the techniques available to you when you're stuck. And it works!

Let's take rustic cabin for example. What do you think of when I say that?

This kind of rustic?


or this kind of rustic?



I can build you a site that matches either of these two inspirations, but without a creative brief how will I know for sure which you were after? So stop procrastinating and get out the glue sticks!

Saturday, February 21, 2004

Apple Made Me Do It: A Convenience Store, A Freshly Stocked Cooler and Me

If you're not familiar with the latest Pepsi/Apple promotion, you're probably not living in the US. The campaign is brilliant - buy a bottle of Pepsi or Diet Pepsi & check the cap for a code. If you get a free iTunes song, you enter the code into your iTunes application and you get a credit for any song you want. It's hip. It's hot. And it's instant gratification.

I'd been on the lookout for the new Pepsi bottles for weeks - checking every cooler I passed at the mall, the grocery and the many many airports I spend time in, but I'd had no luck. Weeks of no luck. Weeks of drinking diet coke in protest. ;)

And then it happened: standing in front of the frosty freshly stocked Pepsi cooler I saw a glimmer from the back row - the long awaited yellow caps!

With precision and balance as can only be achieved holding a laptop bag, keys, and wallet while perched on 3" heels, I eagerly pulled blue capped bottle after blue capped bottle until I reached the elusive yellow caps. (Yes, I put the others back when I was done.)

Sure, people stared - snickered and gasped even.

But I didn't care. I had two frosty, bubbly, yellow capped Pepsi's. Blissful.

Using the web isn't anything new you say? Yes, the web has been used for promotion before, but never this effortlessly. Even if you're not an iTunes freak, or a Pepsi fan, this is one marketing campaign to watch and learn from.

P.S. 2 bottles - 2 winners. Time to turn up the tunes.

Tuesday, February 17, 2004

6 Behavioral Types of Web Consumers

SIMPLIFIERS
29% of active users. Although they spend relatively little time on the Web (seven hours per month), they account for more than half of all online transactions. They log on to accomplish specific tasks simply and easily.
Turn-ons: convenience and reliable customer service
Turnoffs: pop-up windows, unsolicited e-mails and chat rooms

Comparing this description to the information provided by Paco Underhill in Why We Buy, I'm curious if this behavioral type is weighted toward women. Target driven, lots to do, need to accomplish things with little waste.

SURFERS
8% of active users. They account for 32% of time spent online and access four times as many pages as the average user. Surfers move quickly between domains to shop, explore and find information and entertainment.
Turn-ons: cool design, strong brand and features like games, chat rooms and streaming video
Turnoffs: old content and boredom

BARGAINERS
8% of active users. These active deal-seekers represent 52% of all visits to eBay and enjoy searching for great prices and participating in the community of bargain-hunters.
Turn-ons: Priceline.com and Beanie Babies
Turnoffs: paying full price

CONNECTORS
36% of active users. They are relatively new to the Internet and are looking for ways interact and explore. Only 42% have made an online purchase (versus the average of 61%).
Turn-ons: chat rooms, novelties such as e-greetings, well-known brands
Turnoffs: complex and intimidating sites

This was a reality check for me - afterall, the web is so well integrated into my lifestyle that it's hard to remember that there are still "new users". When creating new sites & stores, it makes sense to be sensitive to the needs to newbies. Again referencing Underhill's findings, I wonder if this group is weighted toward the senior market.

ROUTINERS
Routiners are 15% of active users. They like to read and research online but buy offline. More than 80% of their time is spent at their top 10 domains, and they look for superior and timely content.
Turn-ons: the latest from news and financial sites
Turnoffs: old news

SPORTSTERS
4% of active users. They act like Routiners but focus largely on sports and entertainment sites. They key with both groups is to try and move them to a revenue-generating model where they pay for content. It's tough to do.
Turn-ons: ESPN.com, colorful sites with interactive features like polls
Turnoffs: The Financial Times


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Source: CIO Magazine feature on McKinsey & Co. and Media Metrix web survey dated February 12, 2003